These Terms and Conditions govern your use of omnichannel-support.com and any services provided through the website. By accessing the website or engaging our services, you agree to comply with these terms.
If you do not agree with any part of these Terms and Conditions, you should refrain from using the website or services.
Key Definitions
For clarity, the following definitions apply:
- Agreement: The written contract, proposal, or scope document outlining the services and terms agreed between omnichannel-support.com and the client.
- Client Content: Materials, data, text, images, or other information provided by the client.
- Deliverables: Work products defined in the Agreement to be provided to the client.
- Company Tools: Internal systems, processes, software, templates, or methodologies owned or licensed by omnichannel-support.com.
- Final Deliverables: The completed and approved work supplied under the Agreement.
- Project: The specific engagement described in the Agreement.
- Services: Support, consulting, or related services provided by omnichannel-support.com.
- Third-Party Materials: Content, tools, or services supplied by external providers.
Service Delivery
Services are performed according to the milestones and timelines defined in the Agreement. We apply professional judgment and commercially reasonable efforts when delivering services.
We do not guarantee specific business outcomes unless explicitly stated in writing.
Proposal and Scope
Proposals remain valid for 30 days from issuance unless otherwise stated. If not accepted within this period, omnichannel-support.com reserves the right to revise and resubmit the proposal.
Fees, Expenses, and Taxes
Unless explicitly included in the Agreement:
- Third-party costs are billed separately
- Approved expenses may be billed at cost
- Clients are responsible for applicable taxes associated with the services
Payment Terms
Invoices are payable within five (5) days of issuance unless otherwise agreed in writing. Payment schedules may follow milestone-based arrangements as defined in the Agreement.
Late payments may result in suspension of services until outstanding amounts are resolved.
Scope Changes
All change requests must be submitted in writing.
Minor changes that do not materially affect cost or timeline may be accommodated within the existing Agreement. Major changes that significantly alter scope, budget, or delivery timeline require a revised or supplemental Agreement.
Unless otherwise specified, proposals related to changes must be accepted within fourteen (14) working days.
Delays
Delays caused by the client, including late approvals or missing materials, may extend timelines on a day-for-day basis.
If delays occur on our side, we will communicate updated timelines promptly.
Events beyond reasonable control, including but not limited to force majeure circumstances, will not be considered a breach of contract and may result in timeline adjustments.
Review and Acceptance
We conduct internal checks before delivering work to the client.
Clients are expected to review deliverables within seven (7) working days and provide feedback. Reasonable revisions will be addressed in line with the agreed scope and timeline.
Client Obligations
Clients are responsible for:
- Providing accurate and lawful materials
- Ensuring content is ready for use
- Reviewing and approving deliverables in a timely manner
- Making decisions regarding third-party services where applicable
Unless agreed otherwise, clients remain responsible for proofreading and final approval of materials.
Attribution and Portfolio Use
Unless otherwise agreed in writing, omnichannel-support.com may include a factual reference to the work in its portfolio. Where appropriate, a credit or attribution link may be included.
Neither party shall unreasonably withhold permission for factual references.
Confidentiality
Both parties agree to treat confidential information as private and not disclose it to third parties without consent.
Confidential information does not include information that is publicly available or lawfully obtained from another source.
Independent Relationship
The relationship between omnichannel-support.com and the client is that of independent contractors. Nothing in these terms creates a partnership, joint venture, employment, or exclusivity arrangement unless explicitly agreed in writing.
We may engage subcontractors where necessary while remaining responsible for overall service delivery.
Limitation of Liability
To the extent permitted by applicable law, services are provided on an “as is” basis.
Our total liability in connection with any claim shall not exceed the amount paid by the client for the specific services giving rise to the claim.
Intellectual Property and Usage Rights
Upon full payment, the client receives a non-exclusive, perpetual, worldwide license to use the Final Deliverables as agreed in the Agreement.
Company Tools, internal frameworks, and methodologies remain the property of omnichannel-support.com unless expressly transferred in writing.
Modification or creation of derivative works may be subject to the terms specified in the Agreement.
Ongoing Support
Support services are provided only if defined in the Agreement. Additional support may be billed separately.
Any warranty or support commitment may be void if the deliverables are altered by third parties without our involvement.
Updates to These Terms
We may update these Terms and Conditions from time to time. The latest version will be published on omnichannel-support.com. Continued use of the website or services constitutes acceptance of the updated terms.